The fact of reasoning in connexion with needs and not with technical means is essential to plan potential quality solutions.
The meeting of the key actors is just inevitable: project officers, Quality Assurance-Health & Safety – Environment managers (OH&S/E/QA), operational managers even operators involved in the implementation…
In addition, regarding the relationship with our costumer, the guideline remains the ability to isten with care the problems that our client expresses, , the comprehension of his expectations and needs, in order to reach our first target: the clarification of the demand.
The solution must answer the technical specifications, the organizational, human and budgetary parameters and take the environment of realization into consideration.
Our service offer must satisfy the customer demands as well as the regulatory requirements.
This customer satisfaction and the relevance of the brought solution pass by an Audit and Clarification step.